Frequently asked questions

Have a question?

We’ve answered some of the most common questions below.

Cant find the answer you are looking for? No problem, we are here to help. You can get in touch with our team using the link below.

Contact us

Registration

How do I register to fundraise

You can register anytime you like by clicking the 'Get Started' button.

Your online fundraising page will be set up immediately.

Get started!

Why do I need to register to fundraise?

You need to register in order to have a fundraising page. It is free to register.

Additionally once you have registered we will be able to provide you with some great tools that will help with your fundraising.

I forgot my username and password?

Don't worry - it happens to the best of us! Once you click login, you'll see a prompt if you've forgotten your details. We'll send you an e-mail with a reminder of your username and a link to reset your password

Your Event

Can I use Facebooks 'Fundraisers' option to promote my event?

We would advise you don’t use the Facebook donate button. Unfortunately we are unable to track funds raised on Facebook to individuals, so any donations made using the Facebook donate button will not appear on your fundraising page or be added to your total fundraising amount.

Does my event have to be held in October?

The official month for Breast Cancer Awareness Month is October, but you can host your fundraiser anytime!

What if the date of my event changes?

Please contact our friendly team by clicking here to advise them of the change of date. This is important, as you will need to be issued a new Authority to Fundraise with a new date.

What is my fundraising dashboard?

Your online fundraising dashboard is your own website where you can easily manage your fundraising.

You can personalise your page with your own story and photos; as well as send out e-mails to collect donations and thank your donors.

What's the address of my online fundraising page?

You'll find this in your registration e-mail. You can also try searching your name on the homepage!

How do I upload photos to my page?

You can add or change photos by clicking on the ‘Edit My Page’ tab. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see your changes.

How do I change my message or page name?

You can change your page name and personal message by clicking on the ‘Edit My Page’ tab. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see your changes.

Fundraising

Where does my fundraising money go?

Your money goes directly to Mater Foundation. To find out more check out the Your Impact section.

How can I promote my fundraiser?

Using social media is a great way to promote your event as you will have control over the images and updates you share, and will be able to engage with people directly making your messages personalised.

Can I use the Mater Foundation logo?

Want to use our logo? No problems, just get in touch with us by clicking here.

How do I deposit funds that I've collected via my activity?

The best way to bank your offline fundraising money is through your online fundraising page with your credit card. Your total fundraising amount will then be shown on your page.  You can do this on your fundraising dashboard under “My Donations”. Login using the link at the top of this page.

If you have any further questions about banking your funds, please contact our friendly team by clicking here.

How long will people be able to donate to my page after my event?

Your event fundraising page will be active for four weeks following the date of your event. If you believe you may receive donations exceeding this time period, please contact us by clicking here or call us on 1800 440 155

How do I ask people for donations?

You can email your networks directly from the fundraising dashboard by clicking on the 'Send Email’ tab. You can use the e-mail template provided or write your own message to request donations.