Frequently

asked questions

Here to help

These are some of our most frequently asked questions which will hopefully help answer your query.

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If you cannot find what you are looking for, our team is always happy to chat. Simply click the link below to send us an online enquiry or to find our contact details.

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Contact us

Payment Information

What Payment Methods do you accept?

We accept PayPal, American Express, Mastercard, Visa & Apple Pay.

Are the fees included in my donation?

If you have selected to add a little extra to help cover the fees the full payment amount on the receipt is a donation to Mater Foundation and is tax deductable. 

My Account

How do I log in?

To access your account log in here

Having trouble logging in? Please contact our friendly Supporter Care team on 07 3163 8000 who will be happy to help you log in or you can complete our online Enquiry Form here

How do I update my personal details?

Maybe you have moved house, got a new mobile phone or changed your email address. Let's update all those old details for you.

 

You can change your phone numbers, provide a new mailing address or update an email address at any time by simply logging in to your account or by contacting our friendly Supporter Care team, who will be happy to help you do this.

 

There are a number of ways that you can contact us:

Complete our online Enquiry Form here

Email:                   foundation@mater.org.au

Call:                     07 3163 8000      

How do I find my tax receipts?

To get a copy of your tax receipt simply log in to your account to view receipts for any payments to Mater Foundation from 23 June 2020

Or if you are an existing regular giver please contact our friendly suppoter care team to get a copy of your tax receipt.

Telephone:        07 3163 8000

Or you can complete our online Enquiry Form here

About Us

I want to know more about Mater Foundation?

To find out more about Mater Foundation simply follow the link below

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Mater Foundation Website

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www.materfoundation.org.au