Frequently asked questions

Getting started

Why do I need to register?

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You are an official fundraiser for Mater Foundation. Your registration will give you your personal online fundraising page.

Can I use Facebook's 'Fundraisers' option to promote my event?

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Your personalised fundraising page is the best avenue to have your friends and family support you. Facebook's donate now button will send money through to Mater but it comes in a lump sum and we don’t know who made the donations and if they intended to support an individual’s fundraising. With this we are unable to link any funds raised on Facebook to your efforts and fundraising page.

Are there any rules about fundraising I should know about?

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There are. Refer to your Terms and Conditions on your fundraising application; this will give you all the information on how to use the logo and links to liquor and gaming regulations. The Fundraising Act 1998 states expenses should not exceed 40% of your fundraising goal.

What if the date of my event changes?

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Please contact the friendly team by completing an enquiry or call 1800 440 155 to advise them of the change of date. This is important, as you will need to be issued a new Authority to Fundraise with a new date.

Where does my fundraising money go?

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Your money goes directly to Mater Chicks in Pink. Mater Chicks in Pink helps to fund practical support services to make life easier for women with breast cancer today as well as life-saving research at Mater so we can better understand and treat breast cancer in the future. 

How can I promote my fundraiser?

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Social media is a great way to promote your fundraiser. Your updates engage your network directly. You can also approach local media who may cover your fundraiser; it is important to talk to Mater Foundation first or even personally ask your family and friends.

How do I deposit funds that I've collected at my fundraiser?

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The best way to bank your offline fundraising money is through your online fundraising page with your credit card. Your total fundraising amount will then be shown on your page.

Online fundraising

What is my fundraising dashboard?

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Your fundraising dashboard is the internal workings of your fundraising page, by logging in you can easily manage your fundraising. This is where you personalise your page with your own messaging and photos. This is also how you can send emails asking for donations and thank those who have donated to you.

How do I upload photos to my page, change my message or page name?

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Click on “Edit my page” to add or change your photos, change your page name or personal message. Make sure you save your changes.

How do I ask people for donations through my fundraising page?

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You can e-mail your network directly from the fundraising dashboard by clicking on the 'Send Email’ tab. You can use the e-mail template provided or write your own message to request donations.

How do I thank my supporters for donating to my fundraising page?

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You can e-mail your supporters directly from the fundraising dashboard by clicking on the 'Send Email’ tab. You can use the e-mail template provided or write your own message to thank your supporters for their donation.

Technical support

What's the address of my online fundraising page?

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Your address for your fundraising page is in the registration email you received when you signed up. You can also search for your name in the 'Find a Fundraiser' search box at the top of the page.

I forgot my username and password?

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When you click log in, you'll see a prompt if you've forgotten your details. We'll send you an email with a reminder of your username and a link to reset your password.

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