Frequently asked questions

Getting started

Why do I need to register?

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As an official fundraiser for Mater Foundation, registering gives you access to your own personal online fundraising page—making it easy to share your story, track donations, and rally support.

Can I use Facebook's 'Fundraisers' option to promote my event?

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We’re unable to track donations that come through Facebook’s donation function. To ensure your incredible efforts are attributed to your event it’s best to share your official fundraising page. You can share this directly to Facebook using the share buttons on your dashboard or on your public fundraising page.

Are there any rules about fundraising I should know about?

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Yes - there are a few important guidelines to keep in mind. Refer to the Fundraise for Mater? terms and conditions; this will give you all the information on how to use the logo and links to relevant liquor and gaming regulations. Under the Fundraising Act 1998, your expenses must not exceed 40% of the total funds you raise. 

What if the date of my event changes?

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If your event date changes, lease contact the friendly team by completing an enquiry form or calling 1800 440 155. It’s important we update your details, as we’ll need to issue you a new Authority to Fundraise with the revised date. 

Where does my fundraising money go?

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Your money goes directly to Mater Chicks in Pink. Mater Chicks in Pink helps to fund practical support services to make life easier for women with breast cancer today, as well as fund life-saving research at Mater so we can better understand, diagnose and treat breast cancer.

How can I promote my fundraiser?

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Social media is a great way to promote your fundraiser. Your updates engage your network directly. If you approach local media it is important to talk to Mater Foundation first. Personally ask your friends and family. And if your workplace allows it, put up posters and share with your colleagues. 

How do I deposit funds that I've collected at my fundraiser?

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The best way to bank your offline fundraising money is through your online fundraising page with your credit card. Your total fundraising amount will then be shown on your page.

Online fundraising

What is my fundraising dashboard?

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Your fundraising dashboard is the internal workings of your fundraising page. By logging in, you can easily manage your fundraising and personalise your page with your own messages and photos. It’s also, where you can send donation requests, thank your supporters, and track your progress.

How do I upload photos to my page, change my message or page name?

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Simply click on 'Edit My Page' to upload photos, update your personal message, or change your page name. Don’t forget to hit save once you’re done!

How do I ask people for donations through my fundraising page?

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You can email your network directly from the fundraising dashboard by clicking on the 'Send Email’ tab. You can use the email template provided or write your own message to request donations.

How do I thank my supporters for donating to my fundraising page?

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You can email your supporters directly from the fundraising dashboard by clicking on the 'Send Email’ tab. You can use the ready-made email template or personalise your own messageto ask for support.

Technical support

How do I find the link to my fundraising page?

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You can find your unique fundraising page link in the registration email sent to you when you signed up. If you can’t find it, just head to the website and use the Find a Fundraiser search bar at the top of the page to look up your name. Once you’re on your page, copy the URL from your browser to share it. 

I forgot my username and password?

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Just click ‘Log In’ and select the ‘Forgot your details?’ option. You’ll receive an email with your username and a link to reset your password. 

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